Plans & pricing
Start where you are. Make room to grow.
Free
$0
Manage everyday ministry outreach with core tools, reports, and email notifications—with clear record allowances.
- 5 staff accounts · 1 active site
- 1,000 households · 100 volunteer profiles
- Separate monthly activity allowances
- 10 nonarchived Activity Forms
- Email assistance, subject to availability
Ministry Plus
$95 / month
+ tax · billed monthly
Give your growing ministry more room to operate, with expanded core capacity, PDF impact reports, and optional add-ons.
- Core records without the Free record caps
- Staff and volunteer profiles without the Free caps
- Multi-site available with activation/setup
- 25 Activity Forms by default · PDF report uploads
- Phone/video call support by appointment
We’ll discuss access and setup through our existing contact process. Human-led training is available separately for $750 one time. For Free organizations, it is optional and only arranged on request.
Both standard plans
The essentials are already included
Features are subject to organization settings and user permissions. Activity Forms can be activated when needed.
Households & service records
Households and members, visits, appointments, event scheduling, and ESOL attendance.
Volunteers & communication
Volunteer records, shift commitments, registration, self-service, email-code access, confirmations, reminders, and announcements.
Inventory & community resources
Inventory management and intake, external resources, referrals, and donation drop-off forms.
Forms & flexible records
Activity Forms, custom fields, household self-registration, and volunteer registration.
Reports & data tools
Detailed reports, data exports, and bulk imports to keep your records useful.
Public connection
Public organization profiles, aggregate impact, event listings, and support options controlled by your organization.
Operational email notifications are included on Free and Ministry Plus, with no separate plan email quota. Existing consent, unsubscribe, and security controls apply.
A clear comparison
Capacity for the way you work
Free allowances apply per organization. Monthly activity categories have separate allowances; form submissions share a Free monthly allowance across all forms.
- Staff accounts
Free: 5
Ministry Plus: Free account cap does not apply
- Household records
Free: 1,000 total
Ministry Plus: Free record cap does not apply
- Volunteer profiles
Free: 100 total
Ministry Plus: Free profile cap does not apply
- Active sites
Free: 1
Ministry Plus: Multi-site available with activation/setup
- Visits
Free: 1,000 / calendar month
Ministry Plus: Free monthly cap does not apply
- Appointments
Free: 1,000 / calendar month
Ministry Plus: Free monthly cap does not apply
- Class attendance entries
Free: 1,000 / calendar month
Ministry Plus: Free monthly cap does not apply
- Inventory intake entries
Free: 1,000 / calendar month
Ministry Plus: Free monthly cap does not apply
- Volunteer shift commitments
Free: 1,000 / calendar month
Ministry Plus: Free monthly cap does not apply
- Nonarchived Activity Forms
Free: 10
Ministry Plus: 25 by default
- Activity Form submissions
Free: 1,000 / calendar month across all forms; per-form capacity also applies
Ministry Plus: No Free shared monthly cap; 1,000 active responses per form by default
- External PDF impact-report uploads
Free: Not included
Ministry Plus: 6 reports, up to 10 MB each by default
- Support
Free: Email assistance, subject to availability
Ministry Plus: Phone/video call support by appointment
- Human-led training
Free: Optional, on request — $750 one-time
Ministry Plus: $750 one-time, charged separately
Ministry Plus form and PDF capacities are configurable by ServeTrac; existing customer settings remain in place. Form response capacity is separate from a monthly submission allowance. See the questions below for counting details.
Optional Ministry Plus add-ons
Specialized tools when you need them
Add-ons are off by default and activated by ServeTrac. Contact us to discuss availability, setup, and any applicable usage allowances.
AI Analyst
Ask questions about your organization’s ServeTrac data and explore operational insights. A separate configured usage allowance applies when enabled.
Case Management
Manage cases, staff assignments, activity notes, and follow-ups.
Private API Integration
Connect approved external tools through secure, organization-scoped read access to summaries, events, and supported export datasets.
Mission Partner · Custom solutions
Built around a different kind of need?
Discuss custom features, specialized workflows, integrations, or an application tailored to your ministry. Scope, pricing, training, support, and capacity are agreed individually.
Common questions
Understand your plan
How is Ministry Plus billed?
Ministry Plus is $95 per month plus tax, billed monthly. Human-led training is charged separately at $750 one time. Contact ServeTrac to discuss access, training, or optional add-ons; the website does not provide automatic subscription checkout.
What happens when a Free allowance is reached?
Additional counted records in that category are blocked. Existing records are not automatically deleted, and existing staff access is not suspended. Monthly rollover does not delete historical records.
Do all monthly activities share one allowance?
No. Visits, appointments, class attendance, inventory intake, volunteer shift commitments, and referrals each have a separate allowance of 1,000 per calendar month. Activity Form submissions share a single allowance of 1,000 per calendar month across all forms. The relevant activity date determines the month; timestamp-based records use the organization’s timezone.
How do household, volunteer, and staff records count?
Household members do not consume additional household allowances. Active and inactive household and volunteer profiles count; deleted profiles do not. Pending staff invitations count toward the five staff accounts, while disabled memberships do not. Volunteer profiles and volunteer email-code access are separate from staff accounts.
What counts as inventory intake, class attendance, or a recurring commitment?
Inventory counts intake entries, not catalog items or stock quantities. Class attendance counts attendee records, so a class with 20 attendees creates 20 entries. A saved recurring volunteer commitment counts once in its start month; generated recurring dates do not count separately.
Do cancelled or voided activities count?
Cancelled appointments and commitments, voided or deleted visits, voided attendance, and cancelled form submissions are excluded from their respective usage counts.
How do Activity Form capacities work?
Free includes ten nonarchived forms; drafts and closed forms count, while archived forms do not. Free has both the shared 1,000-submissions-per-calendar-month allowance and the existing per-form capacity. Ministry Plus defaults to 25 nonarchived forms and 1,000 active responses per form, without the Free shared monthly submission cap. Form capacities can be configured by ServeTrac, and existing customer settings remain in place.
Are reports, exports, and email included on Free?
Yes. Both standard plans include detailed reports, data exports, bulk imports, and operational email notifications with no separate plan email quota. Consent, unsubscribe, and security controls still apply. The paid PDF capability specifically covers uploading external PDF impact reports; it does not restrict standard reports or exports.
What are the PDF and add-on limits on Ministry Plus?
External PDF impact reports default to six reports, up to 10 MB each. PDF and form capacities can be configured by ServeTrac. AI Analyst has a separate configured usage allowance when enabled. AI Analyst, Case Management, and Private API Integration are optional Ministry Plus add-ons, off by default and activated by ServeTrac.
What support and training are available?
Free includes email assistance, subject to availability. Ministry Plus includes phone/video call support by appointment. Human-led training costs $750 one time, charged separately. For Free organizations, training is optional and only arranged on request; purchasing training is not required to use Free. Mission Partner training, support, and capacity are agreed individually.